North lakes waxing & Skin Clinic is a small boutique home salon, operating with just one treatment room. As there’s high demand and I have limited appointments available, I do book up in advance. I allocate time specific to each booking, this time is reserved and guaranteed just for you.
As a curtesy we do send out reminder text messages and emails 48hrs prior to your treatment. In return we require 48hrs notice if you need to amend, reschedule or cancel your booking. It is extremely hard to fill last minute cancellations, therefore there is a significant loss when this happens.
All new clients are required to prepay their first visit. Online bookings- Your booking isn’t secured until payment is made.
Rescheduling and cancelling
Accepted without charge when you give at least 48hrs notice
Moneys paid will sit on your account until your next visit, when you give 48hrs notice or more.
Amending a booking
If you wish to keep only a portion of your treatment booked, this can be done at no charge giving 48hrs notice. Less than 48hrs will result in a 50% charge of the treatment cancelled.
The only way you can lose your security deposit is to cancel or reschedule with less than 48hrs notice or you “No Show” your booking.
If you cancel within 48hrs or “No show” without a deposit being paid prior.
Your next appointment booked must be prepaid upon booking. This booking can only be rescheduled giving at least 48hrs notice. If you fail to give 48hrs notice for rescheduling or fail to turn up, this money will be redeemed by NLW&SC.
Gift vouchers bookings
Must be used within their expiry date. If you fail to give 48hrs notice for rescheduling & cancelling, or fail to make your booked appointment the voucher will be treated as redeemed by NLW&B.
Please note Prepaid bookings and deposits are not refundable.
By placing deposits, you agree to these terms and conditions
After hours bookings
After hours bookings are available for your convenience Monday to Thursday from 5-8pm.
All after hours bookings must be prepaid in full upon booking, if you book online you will be given a curtesy call to prepay. As these are special bookings, adjustments have to be made to accommodate these appointments. Because of this, these bookings are non-refundable if you, fail to give 48hrs notice to reschedule, or you No Show your appointment.
All Saturday appointments need to be prepaid upon booking, these bookings cannot be change or amended once booked, as all appointments are booked in on a first served basis. If you choose to cancel or reschedule the deposit will be redeemed by NLW&SC.
If you have booked online, the salon will call you to prepay your booking. If the salon can’t get a hold of you, a message will be left to contact the salon, if you don’t contact the salon back within 24hrs your appointment can be booked over by another client.